Accessibility
Major Developments Canada strives to provide its services in a way that respects the dignity and independence of people with disabilities. Major Developments Canada is committed to giving people with disabilities the same opportunity to access and benefit from our services in a similar way as other customers.
This section summarizes what Major Developments Canada is doing to provide accessible goods and services to persons with disabilities.
Accessibility for People with Disabilities (AODA)
The Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) was created to ensure that all persons with disabilities are treated with respect, dignity and equally by providers of goods and services. AODA provides that all persons or organizations that provide goods or services to the public must do so in accordance with AODA and Ontario Regulation 94/207 Accessibility Standards for Customer Service (the “Accessibility Standard”).
Major Developments Canada is committed to ensuring full compliance with AODA and the Accessibility Standard.
Customer Service Policy
Major Developments Canada strives to provide its services in a manner that respects the dignity and independence of people with disabilities. Major Developments Canada is committed to giving people with disabilities the same opportunity as others to access and benefit from its services.The purpose of this policy is to ensure that Major Developments Canada’s business is accessible to persons with disabilities by identifying, removing, and preventing barriers that might interfere with their ability to make use of Major Developments Canada’s services and facilities. Major Developments Canada will use reasonable efforts to ensure that its policies, practices, and procedures are consistent with the following principles:
- That Major Developments Canada’s services are provided in a manner that respects the dignity and independence of persons with disabilities;
- That Major Developments Canada operates its business such that persons with disabilities will benefit from its services in the same or similarly way as others , and that where integration is not possible, alternative measures will be used to enable a persons with disabilities to obtain, use or benefit from Major Developments Canada’s services; and
- That persons with disabilities are given an opportunity equal to that given to others to obtain, use or benefit from Major Developments Canada’s services.
Notice of Temporary Disruptions in Services of Facilities
Major Developments Canada is aware that the operation of its services and facilities is important to our customers. On occasion, disruptions in Major Developments Canada’s services and facilities may occur due to reasons that may or may not be within Major Developments Canada’s control or knowledge.
Major Developments Canada will make reasonable efforts to provide notice to the public of any disruption in its services and/or facilities, including: information about the reason for the disruption, its anticipated duration and a description of alternative services and/or facilities, if any that may be available. Major Developments Canada will make reasonable efforts to provide prior notice of any planned disruptions in its services and/or facilities, if possible, recognizing that in some circumstances, including an unplanned temporary disruption, advance notice will not be possible. In such cases, Major Developments Canada will provide notice as soon as reasonably possible.
When temporary disruptions occur to Major Developments Canada’s services and/or facilities, Major Developments Canada will provide notice by posting the information in visible places, or on the company’s website (www.majordevelopmentscanada.com), or by any other method that may be reasonable under the circumstances as soon as reasonably possible.
Assisted Devices and Measures that Assist with Accessibility
A person with a disability may provide their own assistive device for the purpose of obtaining, using and benefiting from Major Developments Canada’s services and facilities. Exceptions may occur in situations where Major Developments Canada has determined that the assistive device may pose a risk to the health and safety of a person with a disability or the health and safety of others on its premises In these situations and others, Major Developments Canada may offer a person with disability other reasonable measures to assist him or her in obtaining, using and benefiting from Major Developments Canada’s services and facilities, where Major Developments Canada has such other measures available.
It is the responsibility of the person with the disability to ensure that his or her assistive device is operated in a safe and controlled manner at all times.
Use of Service Animals and Support Persons
Service Animals
A person with a disability may enter premises owned and/or operated by Major Developments Canada accompanied by a service animal and keep the animal with them if the public has access to such premises and the animal is not otherwise excluded by law. If a service animal is excluded by law, Major Developments Canada will ensure that alternate means are available to enable the person with a disability to obtain, use or benefit from Major Developments Canada’s services and facilities. If it is not readily apparent that an animal is a service animal, Major Developments Canada may ask the person with a disability for a letter from a physician or nurse confirming that the person requires the animal for reasons relating to his or her disability. Major Developments Canada may also, or instead, ask for a valid identification card or certificate of training from a recognized guide dog or service animal training school. It is the responsibility of the person with disability to ensure that his or her service animal is kept in control at all times. If an employee or any other person on Major Developments Canada premises has a severe allergy to animals, which could result in health and safety concerns, Major Developments Canada will make reasonable efforts in the circumstances to meet the needs of all individuals.
Support Persons
A person with a disability may enter premises owned and/or operated by Major Developments Canada with a support person and have access to the support person while on the premises. Major Developments Canada may require a person with disability to be accompanied by a support person while on Major Developments Canada premises in situations where it is necessary to protect the health or safety of the person with a disability or the health and safety of others on the premises. A person with a disability who is accompanied by a support person will have access to his or her support person while on Major Developments Canadapremises. In situations where the support person will be exposed to confidential information, Major Developments Canadamay require that the support person sign a confidentiality agreement.
Availability of Documents for Customer Service Standard
All documents required by the Accessibility Standards for Customer Service Regulation, including this policy, are available upon request by any customer. When providing a document to a person with a disability, Major Developments Canadawill provide the document, or the information contained in the document, in a format that properly takes the person’s disability into account.
All documents required by the Accessibility Standards for Customer Service Regulation, including this policy, will be posted on Major Developments Canada’s website (www.majordevelopmentcanada.com).
Feedback, Accessible Formats & Communication Supports
Major Developments Canada is committed to providing accessible information in an ongoing effort to make services available to customers, clients and employees of Major Developments Canada . The purpose of this policy is to ensure that every reasonable effort is made to provide materials in alternate formats, upon request. Major Developments Canada will make every effort to provide materials in an accessible format upon request. If materials are not able to be converted to an accessible format, Major Developments Canada will provide details of the reasoning behind why the material cannot be converted. In this case, Major Developments Canada will provide a summary of the requested information or communications in a format that is suitable for the person with a disability.
Accessible Websites & Web Content
Major Developments Canada will continue to make its website and web content conform to the World Wide Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A by January 1st, 2014 and increasing to Level AA by January 1st, 2021. Major Developments Canada’s internet and intranet websites, technology solutions, communication materials, telephone communications and in-person interactions will be based on accessibility best practices.